Please read these terms carefully before booking your transport.
By executing this Agreement, the Client irrevocably undertakes to engage solely with the designated Representative for the full duration of the vehicle transport process. The Client shall not retain, authorize, or contract with any alternative intermediary, coordinator, dispatcher, or independent carrier for the same shipment. Any violation of this exclusivity shall result in the forfeiture of all deposits, which are strictly non-refundable and retained by the Representative as liquidated damages for time, resources, and logistical coordination already expended.
Carriers will make every commercially reasonable effort to provide door-to-door service based on the pickup and delivery addresses provided by the Client. If the location is inaccessible due to road conditions, zoning restrictions, or structural limitations, the Carrier and Client shall agree on an alternate meeting point. The Client must make the vehicle available at that location to avoid delay or extra charges.
The Carrier's driver is fully authorized to retrieve, transport, and deliver the Client's vehicle between the specified pickup and delivery addresses. Once a Carrier is assigned and a deposit is collected, such payments are deemed final. Refunds are limited to clearly defined conditions stated herein, including non-dispatch and timely written cancellation.
The Carrier assumes no liability for personal items inside the vehicle. The Client may include belongings under 100 lbs, stored securely in the trunk, provided they do not obstruct vehicle operations. Unsecured items are prohibited and any resulting delays, damages, or claims are the Client's sole responsibility.
All Carriers contracted through the Broker maintain active cargo insurance policies covering loads between $100,000 - $250,000, depending on shipment type. Any claims for damages in transit must be filed directly with the Carrier's insurance, with photo documentation and inspection reports. The Broker will assist but assumes no liability for claim outcomes or policy limitations.
All Carriers contracted through the Broker are required to maintain active cargo insurance policies covering each load with limits between $100,000 and $250,000, depending on the size and type of shipment. Any claims for damages that occur while the vehicle is in transit must be submitted directly to the Carrier's insurance company, along with photographic documentation and inspection reports. The Broker will provide support but does not assume liability for claim outcomes or policy limitations.
The quoted transport price is intended to remain final; however, the Client acknowledges that extraordinary conditions—such as weather disruptions, driver availability, pandemics, acts of war, labor strikes, or other major operational factors—may require an adjustment to the transport cost. In such cases, the Client may either: Proceed with shipment at the revised rate, or Cancel the shipment, subject to standard cancellation fees. Carriers are sourced through national load boards (Central Dispatch, 123Loadboard, uShip, Super Dispatch, Truckstop) under Premium accounts maintained by the Company. Each posting involves significant costs borne by the Company.
While every effort is made to adhere to scheduled pickup and delivery windows, the Client acknowledges that delays of up to 10-12 business days may occur due to traffic, weather, labor strikes, mechanical issues, or other unforeseen disruptions. If the Client changes the scheduled date or if the vehicle is unavailable for pickup, a rescheduling fee will be charged. All schedule changes must be submitted in writing and confirmed by the Broker at least 24 hours in advance.
The Client must inspect the vehicle at pickup and delivery. Condition must be documented and signed on a Bill of Lading or inspection report. Failure to do so may waive the Client's right to file a claim. The Client is encouraged to take photos before and after transport.
An additional $150 surcharge applies for non-operable vehicles, defined as vehicles that cannot be driven onto or off the carrier. This must be disclosed in advance. The surcharge must be paid before vehicle release at delivery.
The Client acknowledges and agrees that any advance payment or deposit made pursuant to this Agreement is considered a binding contractual commitment and shall be deemed non-refundable once this Agreement has been executed. If the Client elects to cancel the shipment after entering into this Agreement but prior to the assignment of a driver, the Client may request a refund of the advance payment. In such circumstances, the Company shall process the refund subject to a non-refundable administrative and cancellation fee of up to $250, which shall be deducted from the total amount paid. If a driver has already been dispatched or assigned to the shipment, all deposits and advance payments are strictly non-refundable, as such funds are immediately allocated to carrier scheduling, dispatch services, and logistical coordination on the Client's behalf. All cancellation and refund requests must be submitted in writing within thirty (30) calendar days of the original payment date. Any request made outside this period shall be considered null and void, and no refund will be issued.
The Client expressly acknowledges and agrees that all payments made in advance to secure a reservation or book a slot with a designated carrier or hauler constitute a firm contractual commitment and are deemed strictly non-refundable once a driver has been assigned. Such payments are applied toward administrative costs, logistical coordination, and carrier allocation, and therefore may not be rescinded, retracted, or reversed under any circumstances. Furthermore, the Client understands that driver rates, schedules, and availability are inherently subject to fluctuation due to prevailing market demand, nationwide driver shortages, fuel price instability, weather disruptions, civil disturbances, labor actions, or other operational factors beyond the direct control of the Company. Accordingly, the Client agrees and undertakes to honor the revised rate or timeline, as reasonably communicated by the Company, without delay or dispute, and to remit full payment in accordance with the updated terms. Any attempt by the Client to initiate, directly or indirectly, a chargeback, payment reversal, or third-party dispute mechanism after services have been rendered—including, but not limited to, the assignment of a driver, the scheduling of a pickup, or the execution of any transport related coordination—shall constitute a material breach of this Agreement. Such conduct shall be deemed fraudulent, will expose the Client to immediate legal liability, and may be pursued under both federal and state statutes governing commercial fraud and contractual enforcement. This Agreement, including this payment and chargeback provision, shall be construed in strict accordance with the laws of the United States and applicable state regulations, and the Client irrevocably waives any right to circumvent or challenge these terms once payment has been remitted.